Support

Need help? We are here for you!

Setup files for purchased products

Looking for installation files for your products? Go to our software asset management platform:

Download products from onesam.eu

Installation and activation guides

Need help with the deployment of your products? Read our guides for the most popular products on our offer:

Windows 10 Office 2013 Office 2016 Office 2019 Office 2021

After-purchase information

Have questions about your order, product delivery, documentation, or similar?

Check our FAQ

Get in touch with us

Would you like to ask about other products, or need help with something else?

Please contact us via:

[email protected]

Contact form

Frequently Asked Questions

Documentation

Where can I find my invoice?

Your invoice can be found in the attachment of the delivery email you’ve received from us. You can also find invoices for all your orders after you log in to your Forscope account. Just look for My orders on the Overview page.

I received my order, but I would like to make changes in the invoice. What should I do?

In case you would like to make any changes in the invoice that you’ve received from us, please get in touch with us.

Where can I find my product keys?

You can find the product keys for your purchased products in the certificate attached to the delivery email you’ve received from us. In case you do not see the email in your inbox, please check the spam folder.

My account

Where can I see my order history?

Log in to your Forscope account, then look for My orders on the Overview page.

How can I change my account details (e.g. phone number, billing address etc.)?

To change your details, log in to your Forscope account, then click My profile in the right upper part of the Overview page.

How can I change my password?

Log in to your Forscope account, then click Change password in the right upper part of the Overview page. It will lead you to a page where you can set a new password.

Product orders and delivery

Where can I see the status of my order?

Every time the status of your order changes, you will receive an email informing you about it. Another option is to log in to your Forscope account, then look for My orders on the Overview page.

How long will it take for my products to arrive?

The product delivery differs depending on which product you’ve purchased – you could receive your products within 5 minutes, or in a couple of business days. You can check the delivery time for each product in the product description.

If you purchased a product with express delivery (5 minutes) and a product with regular delivery (1-2 business days) within the same order, you will receive your products in 1-2 business days.

Where can I download my software from?

You can download your software from our software assets management platform onesam.eu. Log in with your order number and email and you will see a list of your ordered products on the left side of the page. Click on each product to see further instructions.