FAQ: Windows

Find answers to Windows-related questions from our customers.

Table of contents

• Can I install the Windows offered by your e-shop on a computer which does not have any operating system currently?

• Can I install and activate Windows 11 on a computer which doesn’t meet the minimum system requirements?

• Can I make a direct upgrade from Windows 10 Enterprise LTSB/LTSC to Windows 11 Pro (and keep all my files and folders)?

• Can I use Windows 10 Enterprise LTSB/LTSC product keys to activate Windows 11 Pro?

• Can I use your licenses in order to upgrade my Windows 10 Home to Windows 11 Pro?

• How do I fix the VCRUNTIME140.dll missing error?

• Can Office 2013/2016/2019/2024 run on my current Windows?

Can I install the Windows offered by your e-shop on a computer which does not have any operating system currently?

Yes, you can. For more information, please see our installation guides in Academy.

Can I install and activate Windows 11 on a computer which doesn’t meet the minimum system requirements?

Yes, it’s possible but Microsoft recommends against it as the operating system won’t be supported on such a device – it is an action that only customers with advanced technical knowledge should undertake and only at their own risk.

Can I make a direct upgrade from Windows 10 Enterprise LTSB/LTSC to Windows 11 Pro (and keep all my files and folders)?

No, you cannot. There is no in-place upgrade path from Windows 10 Enterprise to Windows 11 Pro. You have to download an installation file and make a clean installation which it entirely deletes and replaces the existing operating system.

Can I use Windows 10 Enterprise LTSB/LTSC product keys to activate Windows 11 Pro?

No, you cannot. Windows 11 Pro can only be activated with either a Windows 10 Pro key, or a Windows 11 Pro key. Take into account that activation keys for both Windows 10 Enterprise LTSB/LTSC and Windows 10 Pro are always provided to our customers.

Can I use your licenses in order to upgrade my Windows 10 Home to Windows 11 Pro?

Yes, but additional mid-step is required. You cannot upgrade your Windows 10 Home to Windows 11 Pro directly – first you will need to convert your Windows 10 Home into Windows 10 Pro. Once it’s done, you can proceed with the Windows 11 upgrade.

How do I fix the VCRUNTIME140.dll missing error?

This error is fixed by installing the latest Microsoft Visual C++ package or repairing the launcher. You can download the latest packages here.

Can Office 2013/2016/2019/2024 run on my current Windows?

Check the compatibility of Office and Windows in the table below:

For more detailed information, visit Microsoft 365 and Office Resources.

Note: it may be possible to install Office 2013 on Windows 11, but it is not an officially supported combination, so there’s no guarantee for smooth performance.